Carbon Neutral  

Frequently

Asked Questions

Q : When do you open?

Our online shop is always open for delivery or click & collect orders.

We will open our gates on Thursday 25th November, at 1pm.

( November is quite early to be buying a tree for warm domestic environments )

Please see below "how long will my tree last"

 

Our opening hours:  

Weekdays open 1pm to 6:30pm (except Wednesday)

(On Wednesdays our friends @thelittleplantguys in Beeston,  will stock our trees 11am-6pm)

Weekends we are open 9am - 6pm

 

Q: Are you delivering?

Yes!, we will leave your tree on the doorstep or in a safe place

(please specify your preference when you order).

Deliveries start from Saturday 28th November.

We deliver on Mondays, Thursday's and Saturday's.

We deliver within 10 miles of our site in Beeston. 

 

Q: Great that you source locally. Are you doing anything else to help the environment?

Yes! In order to limit our carbon footprint, we are combining deliveries in the same area, which is why we ask you to provide preferred delivery days, rather than a specific day.

Q: Is a cheaper delivery alternative for customers in the NG9 postcode. 

 

Yes! We will deliver your tree/s within 2 days -/+ your selected date for £5

 

Q: How do you select the trees for collection and delivery ? 

If you order online, we will always endeavour to select the most appropriate tree to match your order. As soon as you order, we will put your tree aside for safekeeping. For whatever reason, if we do not have the tree that you ordered then we will be in contact to organise a suitable alternative.

There is more flexibility for click & collect customers. We will put aside the best match for you. However, if you prefer something else when you arrive to collect, you are welcome to make a swap.

Q: What height will my tree actually be?

Most trees are graded in feet; eg. 6-7ft. Your tree will be within the described height.

 

Trees sizes which have a + next to the size, eg 3ft+ means the tree could be slightly over ,

by no more than 6 inches.

 

Q: Where do your trees come from?

We are proud to say that all of our trees are grown in the UK, the vast majority of which come from the Midlands. A small number of our trees are grown in Scotland. 

It is very common for real trees to be imported, travelling thousands of miles, and several weeks, before they reach the shop where they are sold. 

 

Q: How long will my tree last? 

Cut Trees

Essentially are cut flowers . They should look good for up to 3 weeks in most environments, and longer if it's a cool environment with no draft!

 

Keeping water in the tree stand, and a constant cool temperature are ideal

Avoid :  Drafts . Changes in temperature.  Allowing the tree to dry out 

 

Pot Grown trees

Should be in situ for no longer than 12 days if inside , as above.

Bring your tree into decorate as late as you can possibly resit.

 

If your tree looks unhappy pop  it outside ​​

 

Q: There are so many varieties! What is the difference?

Pot grown trees:

Pot grown trees are grown in the pot so still have their roots! If you take good care of your potted tree, you can plant it outdoors during the Spring and bring it back in next Christmas!

There are several varieties of shape and colour. They tend to under 4ft in height. 

Nordmann Firs - tend to be soft to touch, wide and bushy.

Fraser Firs - grow narrower in shape and have a blue hue to their needles.

Blue Spruce - lovely turquoise shimmer but can be a little spiky! 

Norway Spruce - well scented but will drop needles, the traditional choice 

 

Cut trees:

Cut trees cannot be replanted but offer a much wider choice of shape and size.

 

Nordmann - the most popular choice as they don't drop needles and largely grow bushy.

Fraser Firs - also don't drop their needles but grow narrower so are ideal for smaller homes.

Norway Spruce - a very traditional choice but tend to drop sharp needles! These are best bought after 14th December to give them a chance of retaining needles through to Christmas Day.

 

 

Q: Can you collect my tree after Christmas?

Yes! We collect Christmas trees in early January. These trees are chipped and used as garden Mulch. 

If you order online and would like your tree collecting,

please add this as an extra option before you check out.

If you are buying from our shop, please let us know if you would also like collection. 

Thank you ! We will be in touch

Still thinking ... I've got some questions 

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