Frequently

Asked Questions

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 Q : When do you open?

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We will open our gates at Beeston

on Sunday 23rd November at 10am 

and Wilford on Thursday 27th November at 3pm

 

Our opening hours for BEESTON are:  

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Weekdays - 1.30pm to 6pm

Saturday - 9am to 6pm

Sunday - 10am to 4pm

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and WILFORD are:

 

Thursday/Friday 12.30pm-6pm

Saturday - 9am to 5pm

Sunday - 10.am to 4pm

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Q: Do you deliver?

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Yes! ​We deliver within 10 miles of our Beeston site,

or within 15 miles if agreed prior to placing your order. 

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Delivery slots are available from Tuesday 25th November.

We deliver on Tuesdays, Thursdays and Saturdays.

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Q: How much is delivery?

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The delivery cost varies; it is calculated using the weight and height of your tree(s).​

Please note: Accessible delivery & installation is available at checkout

for customers who are unable to do it themselves. 

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Q: Is there a cheaper delivery alternative for customers in the NG9 postcode. 

 

Yes, this option costs £8.

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Q: How do you select the trees for collection and delivery? 

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We will always endeavour to select the most appropriate tree to match your order.

Your tree will be within the height range you have ordered.

However, we cannot guarantee that it will be at the very top of the range.

As soon as you order, we put your tree aside with a label.

For whatever reason, if we do not have the tree that you ordered

then we will be in contact to organise a suitable alternative as soon as possible. ​​

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Q: Great that you source trees locally.

Are you doing anything else to help the environment?

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Yes! In order to limit our carbon footprint, we group our deliveries together by area.

This is the reason we only deliver trees three days a week and

why we only deliver within a 10-15 mile radius. 

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We have also invested in compostable netting for our trees

so don't just throw it in landfill!

 

Q: How long will my tree last? ​​

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Nordmann and Fraser Firs should look good for 3-4 weeks in most environments,

and longer if it's a cool environment with no draft!

 

Norway Spruces drop needles easily and are only at their best for approximately 2 weeks.

 

Please ensure you keep topping up the water in your tree stand

and keep the temperature consistent. 

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Pot grown trees shouldn't be kept inside for longer than 12 days.

We recommend you keep your tree outside and bring it in as late as you can.

Don't forget to pop it back outside after Christmas.

 

You can keep pot grown trees alive,

as long as they are kept outside in cool/shady conditions with reasonable moisture.

They don't like strong, hot sunshine or being dry for a long time. ​​

 

Q: There are so many varieties! What is the difference?

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Pot Grown trees:

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Pot grown trees are grown in the pot so still have their roots! 

You can plant your tree outdoors during the Spring and bring it back in next Christmas!

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There are several varieties of shape and colour:

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Nordmann Firs - tend to be soft to touch, wide and bushy

Fraser Firs - grow narrower in shape and have a blue hue to their needles

Norway Spruce - well scented but will drop needles, the traditional choice 

 

Cut trees:

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Cut trees cannot be replanted but offer a much wider choice of shape and size.

 

Nordmann Firs - the most popular choice as they don't drop needles and grow bushy

Fraser Firs - also don't drop their needles but grow narrower, ideal for smaller homes

Norway Spruce - the traditional choice but tend to drop sharp needles!

These are best bought mid December to give them a chance of retaining needles through to Christmas Day.

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Q: Can you collect my tree after Christmas?

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Yes! We collect Christmas trees in early January.

These trees are chipped and used as garden mulch. 

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If you would like your tree collecting,

please add this as a product before you check out online.

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