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Frequently

Asked Questions

Q : When do you open?

Our online shop is always open for delivery or click & collect orders.

We will open our gates on Thursday 26th November, at 1pm for the general public.

 

From then on, our opening hours are:  

Weekdays from 1pm to 6:30pm

Weekends from 9am - 6pm

 

Q: What is your COVID 19 Policy?

1. Staff and visitors are expected to wear masks 

2. Hand sanitiser is provided on arrival and exit

3. So that we can all keep a social distance, we are limiting the number of visitor allowed in the shop at one time. If possible, we recommend you avoid the busiest times (the weekends).

4. Contactless card payments are available and encouraged. However, we will still take cash.

We are also offering a click & collect service so you can order online and pick up from our shop at your convenience (during our opening hours!). No extra costs. 

 

Q: Are you still delivering?

Yes! However, we won’t be able to stop for a chat and will leave your tree on the doorstep or in a safe place

(please specify your preference when you order).

We won’t be able to enter your home in order to install your tree this year. 

Deliveries start from Friday 27th November. The only days that we do not deliver are Tuesday and Thursday!

Also, we deliver within 10 miles of our site in Beeston. 

In order to limit our footprint, we try to combine deliveries in the same area(s). This is why we ask you to provide preferred delivery days, rather than a specific day.

Beeston Ng9 Flexible delivery - Is a cheaper delivery alternative for customers in the NG9 postcode. 

We will deliver your tree/s within 2 days -/+ your selected date. 

 

Q: How do you select the trees? 

If you order online, we will always endeavour to select the most appropriate tree to match your order. As soon as you order, we will put your tree aside for safekeeping. For whatever reason, if we do not have the tree that you ordered then we will be in contact to organise a suitable alternative. 

There is more flexibility for click & collect customers. We will put aside the best match for you. However, if you prefer something else when you arrive to collect, you are welcome to make a swap.

Q: What height will my tree actually be?

Most trees are graded in feet; eg. 6-7ft. Your tree will be well within the described height ,

if anything slightly generous.

Trees sizes which have a + Next to the size, eg 3ft+ means the tree could be slightly over ,

by no more than 6 inches.

 

Q: Where do your trees come from?

All of our trees are grown in the UK, the vast majority of which come from the Midlands. A small number of our trees are grown in Scotland. 

We are proud of this fact! It is very common for real trees to be imported, travelling thousands of miles before they reach the shop where they are sold. 

 

Q: How long will my tree last? 

If eaten by the dog then not long at all, we always provide you with a care sheet for your tree. If you follow the advice provided, your tree should last up till Christmas

 

Q: There are so many varieties! What is the difference?

Pot grown trees:

Pot grown trees are grown in the pot so still have their roots! If you take good care of your potted tree, you can plant it outdoors during the Spring and bring it back in next Christmas!

There are several varieties of shape and colour. They tend to under 4ft in height. 

Nordmann Firs - tend to be soft to touch, wide and bushy.

Fraser Firs - grow narrower in shape and have a blue hue to their needles.

Blue Spruce - lovely turquoise shimmer but can be a little spiky! 

Norway Spruce - well scented but will potentially drop needles. 

 

Cut trees:

Cut trees cannot be replanted but offer a much wider choice of shape and size.

 

Nordmanns - the most popular choice as they don't drop needles and largely grow bushy.

Fraser firs - also don't drop their needles but grow narrower so are ideal for smaller homes.

Norway spruce - a very traditional choice but tend to drop sharp needles! These are best bought after 14th December to give them a chance of retaining needles through to Christmas Day.

 

 

Q: Can you collect my tree after Christmas?

Yes! collect Christmas trees in early January. These trees are chipped and used as garden mulch. 

If you order online and would like your tree collecting,

please add this as an extra option before you check out.

If you are buying from our shop, please let us know if you would also like collection. 

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© 2020

The Christmas Tree Company.

The Poplars

Beeston, Nottingham NG9 2PD

Christmas Delivered.

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