If you feel that your tree is really not up to the quality you expected then please inform us within 2 working days and let us know your concerns, we will do our best to put things right if the tree isn't up to scratch.
We may ask you to take photos of the tree which will allow us to resolve the problem quickly and efficiently.
Please note that minor damage to branches, particularly lower branches, can occur during transit and is not cause for a return/refund unless it causes significant detriment to the overall quality of the tree.
Our trees are cut to order, so cannot be returned other than in the case where the wrong tree has been sent or where there is significant damage to the tree rendering it unfit for purpose.
If there is a genuine issue with the tree itself, we will look to resolve it in the appropriate way (refund or replacement), but as a tree is a perishable and bulky item, it cannot be returned to us.
As a returned tree would have to be disposed of anyway, it’s neither logistically practical nor environmentally sensible to return it, so we recommend local disposal options.
Cancellations can only be accepted with at least four business days notice prior to your chosen preferred delivery date.